Building Systems That Work Under Stress: A Med Spa Demo and a Bigger Lesson
I just finished a demo that reminded me why I switched from building websites to building smart workflows for healthcare providers. The client: Tatiana, who runs a growing med spa. The problem: keeping up with patient follow-ups was crushing her team. The Problem...
Finding the Automation Boundary: A Healthcare Operations Story
A story about manual workflows, endless coordination, and building solutions that never got deployed I’ve written before about managing clinical scheduling at the VA. But there’s another operational challenge that stands out, something most healthcare...
Why AI Feels Overwhelming (But Doesn’t Have to Be)
Home care owners aren’t scared of AI. They’re buried under it. You’re already managing late-night scheduling fires, caregiver callouts, and family updates. The 11 PM call. The weekend scramble. Families switching agencies because you couldn’t...
You’re Just Scared to Get Good at Technology
The problem isn’t that people don’t have access to technology. It’s that they don’t believe they’re allowed to be bad at it first. I only got better at technology by making errors and hitting ctrl+z to undo. That’s it. That’s...
The Sticky Note Trap: How Manual Heroics Drive Your Best People Out
The phone rang at 10:14 a.m. A wife, her voice tight with worry, needed an appointment for her husband that day. I pulled up the schedule. Fully booked. I could hear the hope draining from her voice as I explained we had no openings. I grabbed a sticky note and wrote...
Two Patients, One Time Slot
It was a Monday morning at the VA audiology clinic. Mr. K came in for his hearing test. It takes 60 minutes. He’d probably waited weeks for this appointment. He checked in at the front desk. He sat down in the waiting room. He picked up a magazine. That’s...
THE PHANTOM CALLER: One Patient. Four Departments. Total Chaos.
We had a patient who thought he figured out how to game the system. I’ll call him Mr. C. If he called enough departments, someone would eventually solve his problem. So he called everyone. He’d call the clinic. Then the lab. Then patient services. Then...
I Was a Healthcare Scheduler for 4 Years. These Burnout Signs Never Got Fixed.
I spent 7 years in veterans healthcare facilities, 4 of those as a scheduler. I watched incredible colleagues run themselves into the ground. I experienced plenty of burnout myself. Not because we weren’t skilled. The systems around us kept failing. Here are...
The Home Care Automation Imperative: Why 2026 is the Tipping Point
September 18, 2025 — The home health care industry has exploded from a $100.95 billion fragmented sector to a $194+ billion technology-enabled ecosystem in just two years. Yet 59% of agencies still identify caregiver shortages as their primary challenge while drowning...
Rethinking AI Ethics for Home Healthcare: Our Strategic Evolution
Rethinking AI Ethics for Home Healthcare: Our Strategic Evolution How shifting from generic AI principles to healthcare-specific value creation strengthens trust and business outcomes When we first published our AI ethics statement, we followed the standard playbook:...
Voice-Directed Automation Task Management
This prototype lets a business leader call a dedicated line, ask about any task, hear a clear update, and send new instructions to their team. No dashboards, no apps, no typing.📞 Say what you need. The system retrieves task data from Notion, then sends your...