Founder’s Edge
Luke McNeur
With 20+ years in technology and 7 years in healthcare operations, Luke understands both the technical possibilities and human realities of healthcare work. At Neurvana, he builds AI automation that reduces administrative chaos while honoring the caring mission of home healthcare.
Luke McNeur brings a unique combination of deep technical expertise and real healthcare operations experience. After 20+ years in technology, including over a decade building digital products at major Manhattan agencies, he spent 7 years in healthcare operations at the Veterans Health Administration, managing systems while ensuring HIPAA compliance. This dual perspective allows him to create AI solutions that actually work within the constraints and ethical requirements of healthcare environments.
Approach
Luke specializes in healthcare automation that reduces operational burden while maintaining the personal touch essential to quality care. His expertise includes:
- HIPAA-compliant family communication automation
- Intelligent caregiver scheduling and coordination systems
- Healthcare-specific workflow optimization
- AI systems designed for empathetic patient interaction
- Compliance-first automation architecture
Healthcare Operations Experience
Luke’s 7 years at the Northport VA Hospital provided deep insight into healthcare operations challenges:
- Program Support Assistant to the Medical Center Director & Chief of Staff (2022-2025)
- Advanced Medical Support Assistant (2019-2022)
- Medical Support Assistant (2018-2019)
This experience managing clinical workflows, coordinating interdisciplinary teams, and ensuring regulatory compliance gives him unique understanding of what healthcare automation actually needs to accomplish.
Beyond Technology
People who work with Luke say he’s easy to trust and great at making things simple. He’s known for being flexible, honest, and delivering on what he promises. Luke doesn’t just build tools—he builds relationships that last. Whether it’s streamlining a workflow or bringing clarity to a complex system, his focus is always the same: create solutions that respect your time and enhance your work.
Testimonials from Luke’s digital product development career, before specializing in healthcare automation:
“Luke’s problem-solving ability, strategic thinking, and calm approach to complex challenges make him an invaluable asset to any team. He not only delivers insightful, in-depth solutions but also pushes boundaries to explore new possibilities.”
— Anna Choi, Sr. Staff Operations Manager at Squarespace
“There is so much to say about such a sharp, dynamic individual. Luke has a keen eye for detail and great experience in identifying and defining process. He has a great ability to present complex ideas, even to less technical audiences.”
— Chris Cocking, Vice President Solutions Architect
“Luke is an exceptional technical consultant. His ability to manage diverse development teams and consistently deliver high-quality results makes him one of the most talented professionals I know. He can be totally trusted to complete complex tasks with superior execution.”
— Aman Datta, Digital Executive
Core Values
At Neurvana, Luke leads with values that show up in every project:
- Transparency over complexity – Clear communication, no black boxes.
- Trust through consistency – Reliable systems. Reliable relationships.
- Results with empathy – Human needs guide every solution.
- Healthcare-first thinking – Every solution honors the sacred nature of patient care
- Operational empathy – Technology should reduce stress for overwhelmed healthcare teams
- Compliance without compromise – HIPAA and healthcare regulations are built into every system from the ground up
Key Areas of Expertise Backed by Certifications:
-
AI Strategy & Integration
Proven ability to align AI with business goals, lead technical delivery, and advise leadership teams. -
Generative AI & Custom GPTs
Certified in designing and deploying intelligent assistants, automation workflows, and LLM tools tailored to your brand. -
Responsible & Ethical AI Use
Trained in bias mitigation, transparency, and compliance—especially important in healthcare, finance, and public-sector applications. -
Data & Productivity Engineering
Solid foundation in data science, public health analytics, and productivity automation using modern AI tools.
Education
Bachelor of Science in Health Care Administration, summa cum laude
St. Joseph’s University, New York
This healthcare administration background, combined with years of hands-on operations experience, provides the foundation for understanding both the business and human sides of healthcare technology needs.
Certifications
Luke’s certifications span AI strategy, healthcare operations, and ethical technology implementation—essential for building automation systems that serve vulnerable populations responsibly.
🧠 AI Strategy & Leadership
Becoming an AI-First Product Leader
Issued by LinkedIn Learning
Equipped with frameworks to lead AI adoption across organizations—bridging the gap between business needs and technical delivery.
Artificial Intelligence and Business Strategy
Issued by LinkedIn Learning
Explores how AI transforms industries, with practical strategies for aligning tech innovation with real-world business models.
AI for Managers
Issued by Microsoft & LinkedIn
Prepares decision-makers to responsibly integrate AI tools into workflows and lead cross-functional AI initiatives.
AI for Organizational Leaders
Issued by Microsoft & LinkedIn
Focuses on high-level leadership challenges in AI adoption, including risk, innovation, and ethics.
AI Challenges and Opportunities for Leadership
Issued by LinkedIn Learning
Covers the strategic decisions leaders must make when navigating AI transformation and managing AI-driven teams.
Building a Generative AI Tech Strategy
Issued by LinkedIn Learning
Guides the creation of scalable generative AI roadmaps to integrate AI meaningfully into products and services.
⚙️ AI Workflow Automation
Automate and Innovate with ChatGPT AI Agents and Zapier
Issued by LinkedIn Learning
Uses ChatGPT and Zapier to build automation workflows across multiple industries and tasks.
Make Automation: Basic, Intermediate & Advanced
Issued by Make Academy
Covers foundational through advanced automation skills including data structures, functions, iterators, webhooks, HTTP modules, Regular Expressions, and error handling to build dynamic, multi-step workflows using Make.
n8n Automation: Level 1
Issued by n8n Course Series
Covers core automation skills in n8n including data structure, node setup, conditional logic, scheduling, and workflow management.
🏥Healthcare Operations & Compliance
VA Privacy and Information Security Awareness and Rules of Behavior Certification
Issued by Department of Veterans Affairs
Comprehensive training on federal healthcare privacy laws, information security protocols, and professional conduct standards required for handling sensitive patient data in clinical environments.
VA Privacy and HIPAA Certification
Issued by Department of Veterans Affairs
Specialized certification in healthcare privacy regulations, HIPAA compliance requirements, and patient data protection protocols specific to federal medical facilities and clinical operations.
Clinical Workflow / Care Coordination Certification
Issued by Department of Veterans Affairs
Training in interdisciplinary healthcare team coordination, clinical workflow optimization, and patient care management systems used in complex medical environments.
CPRS / Electronic Health Record Use Certification
Issued by Department of Veterans Affairs
Proficiency in Computerized Patient Record System (CPRS) and electronic health record management, including clinical documentation, medical data entry, and healthcare information systems.
Advanced Customer Service and Communications Certification
Issued by Department of Veterans Affairs
Specialized training in healthcare customer service, patient communication protocols, and professional interaction standards for medical support environments.
Regulatory Compliance and Audit Preparation Experience
Developed through VA Healthcare Operations
Hands-on experience with healthcare regulatory compliance, audit preparation processes, and quality assurance protocols required in federal medical facilities.
🤖 Generative AI
Generative AI for Business Leaders
Issued by LinkedIn Learning
Applies generative AI to business strategy, enhancing creativity, insight, and operational efficiency.
OpenAI ChatGPT: Creating Custom GPTs
Issued by LinkedIn Learning
Hands-on course teaching the creation, training, and deployment of tailored GPTs for business or creative use.
Amplify Your Critical Thinking with Generative AI
Issued by LinkedIn Learning
Uses AI tools to enhance critical thinking, problem-solving, and strategic reasoning.
Building Emotional Intelligence in the Age of AI
Issued by LinkedIn Learning
Explores how AI can be designed with emotional awareness to foster empathy and ethical use.
Building Decision-Making Skills in the Age of AI
Issued by LinkedIn Learning
Shows how to use AI for enhanced decision-making while retaining human-centric oversight.
Generative AI: The Evolution of Thoughtful Online Search
Issued by LinkedIn Learning
Reframes how we use generative AI for smarter, more accurate online research and discovery.
🌱 Responsible & Ethical AI
Ethics in the Age of Generative AI
Issued by LinkedIn Learning
Teaches how to integrate ethics into AI development and mitigate risk in generative models.
Foundations of Responsible AI
Issued by LinkedIn Learning
Builds an ethical foundation to guide design, deployment, and governance of AI systems.
Responsible AI: Principles and Practical Applications
Issued by LinkedIn Learning
Links responsible AI theory with practical steps for real-world implementation.
📊 Data Science & Analytics
AI Fundamentals for Data Professionals
Issued by LinkedIn Learning
Introduces key data science tools and how they integrate with modern AI systems.
The Data Science of Healthcare, Medicine, and Public Health
Issued by LinkedIn Learning
Applies data science techniques to complex challenges in the healthcare and medical sectors.
Career Essentials in Data Analysis
Issued by Microsoft & LinkedIn
A strong introduction to data visualization, analysis, and storytelling using Microsoft tools.
📈 Productivity
How to Boost Your Productivity with AI Tools
Issued by LinkedIn Learning
Identifies AI-powered tools that simplify workloads, reduce friction, and boost personal efficiency.
Advance Your Career as an Administrative Professional
Issued by Microsoft & LinkedIn
Teaches organization, communication, and digital skills for modern administrative and support roles.
Essential Business Communication Skills (Professional Certificate)
Issued by LinkedIn Learning
Strengthens written, verbal, and interpersonal communication—essential for effective AI project delivery.
Developing an Excellence Mindset to Do Your Best Work
Issued by LinkedIn Learning
Promotes personal accountability, resilience, and consistency for high-performance professionals.
Driven by a thirst for knowledge and powered by nootropic energy drinks, our enthusiasm knows no bounds. Thanks for exploring with us!